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Make-or-Break Interview Mistakes
Liz Ryan | Business Week
August 05, 2008
Some people go into human resources thinking that it’s like social work. Here’s a news flash for anyone who thinks in those terms: If you’re the kind of person who wants to adopt every stray kitten and advise every needy person you meet, you may want to find a different profession.
The plain truth is that HR people have limits on how supportive they can be. They can help employees only to the extent that what’s good for them is good for the company. They can help job candidates even less because the HR person’s job is to evaluate applicants—and eliminate from consideration those the company just doesn’t need.
A perfect example of the limits of HR compassion involves the job seeker who needs professional advice. Every HR person has stories about people who have come to interview in wildly unsuitable attire, or who have said something so outrageous within the first five minutes of the interview that the rest of the conversation was a waste. As much as they may joke after the fact, most HR people – myself included – dread these situations.
Your natural instinct is to be helpful, to tell the candidate where he went wrong. But you can’t; you might get sued, you might offend someone. And in any case, there’s no benefit to the company in being so, well, caring. Instead, you clam up, smile that lips-together fake smile that corporate HR people are so good at, and say to the candidate: “We’ll be in touch.”
So, if hapless job seekers are making the same mistakes during interview after interview, who’s going to tell them? Unless their friends somehow see the picture, no one. That task falls to me, right here, right now. Pay attention to these suggestions for avoiding five major “we’re done” interview behaviors, and tell your friends:
Dress for the occasion.
I interviewed a gentleman for a product-manager position who was smart and friendly. He arrived in a lovely wool suit, but wearing a necktie with a large Taz on it – you know, the Tazmanian devil. Now why, I couldn’t stop thinking, did this guy wear a Taz tie to an interview? He didn’t mention it, so it wasn’t some sort of rapport-building device.
I sure as heck didn’t mention it, but the Taz tie took up more and more space in the room, until I couldn’t tear my gaze from it. Why a Taz tie, in a business job interview? Does the guy own the whole Looney Tunes character collection? It was too weird – a big deal. Why didn’t he wear a different tie?
fatimah
1 day ago
72 comments
Wow!you have a great wrting style and so is the article, very candidly written i liked the advice and the humour too.
nevadagardener
2 months ago
2 comments
Very helpful. I would offer one point to the interviewer that really would be helpful to the applicant. If the applicant really tried, seemed interested, but wore inappropriate clothing (maybe they are unemployed and cannot afford to get that new suit right now!) or got too comfortable and talked too much, you can help without compromising your company, and I have done it. Say, "I enjoyed interviewing you today, but I'm considering three other applicants who are more qualified than you are. In future interviews, something that might help to get you the job would be maybe to tone down your outfit, wear something more (whatever), or talk less about your personal issues. Maybe when you have more experience at another company, and can add more to your resume to be more qualified for this position, you should reapply in a couple of years (whatever time frame). I would consider hiring you at that time." In the meantime, no one is offended, no one is going to be sued (you already said you have other more qualified applicants), and the person gets valuable information to help them land the next job so they CAN be more qualified in two years. And, who knows, will YOU be there to hire them in two years? Give them a chance at it.
debjame
3 months ago
12 comments
Insanitek said: Don't forget practise grammar! I'm from England, and every time I turn around someone else is using street language in the office. It is quite unbecoming.
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That type of language doesn't belong in the street either. It is extremely irritating to hear people using foul language, and being loud and obnoxious. Some of these people would profit from a good scrubbing of their mouths with soap. Some people should have their mouths permanently duct-taped.
CarolynHood7
4 months ago
22 comments
I must say this is a WONDERFUL article, and I plan to use it to my advantage. Thanks!
shoebox
4 months ago
4 comments
It's a great article. I tend to get a little chummy in interviews if I like the interviewer. What can I say, it's my personality? By the way -Liz, do you think that next time I go on an interview we can go together and afterwards we'll go to the puppy salon?
TammyA
4 months ago
6 comments
Fantastic article! I am going through interviews now and these are great tips for anyone.
eclecticme
4 months ago
2 comments
this was a great article, it was basic common sense though. However I do understand how people would do the wrong things at an interview.
shonee2
5 months ago
2 comments
It's a rude awaking but anything done right by the applicant comes down to if it's an employer's market then there's the brick wall. I personally feel as an easterner I was at a disadvantage; it's the accent. If it is a low social position then I may be taken on. If I were not welcomed aboard then I became self-employed using low key skills in the interium that may show ambition or defeating independence on my resume. I at least avoided the need to answer "are there any questions?" I could never find the answer to that unless, "would I need to travel?" "Would I need to supervise?"
kamatapotts
5 months ago
18 comments
Very good article. This will help me out a lot.
kamatapotts
5 months ago
18 comments
I am preparing myself for interviews and I don't have to wear a tie, but I won't make the mistake of wearing anything that would get the attention of the person interviewing me. I want them to pay attention to what I have to say. Not trying to figure out why I wore a certain piece of clothing.
tjyoung
5 months ago
2 comments
I really enjoy your writing style. Very good advice.
JennH26
5 months ago
28 comments
This is a great article! Having just gone through an interview myself I'm glad I didn't hit any of the mistakes on here. One question I have is how does the situation change for a phone interview? Those always seem to be the most difficult for me because you can't read body language and you can't see how a person is dressed. I'm still waiting to hear back from that position, they haven't made a decision yet but I'm keeping my fingers crossed.
kellebelle27
5 months ago
868 comments
Thank you for this. You are right in saying that these people may never know what they are doing wrong. I have had 2 interviews recently that I thought went well, but I was not chosen for the job. I was left constantly wondering what I may have done differently or better. Its so unsettling. I wish I was able to call back and ask how I was perceived. Its good to know what people in the interviewer's position are looking at or thinking.
debjame
5 months ago
12 comments
Those are all very valuable tips. What I don't get is why so many people at jobs use them as a soapbox for their and the personal affairs of others if HR is supposed to screen for this.
Insanitek
5 months ago
302 comments
Don't forget practise grammar! I'm from England, and every time I turn around someone else is using street language in the office. It is quite unbecoming.